Job Title: Boutique Manager
Responsibilities: Oversee all Theatre store activities from open to close. Manage and train the volunteer sales staff (5-8 people) Control all sales functions and reconcile all transactions. Restock and re-merchandise shop as necessary. Update Merchandise Manager concerning shop needs, sales info, and staffing.

Detail of shift Duties:
Arrive at theater 1 hour and 45 minutes before performance time. Prepare shop for selling:

• Prepare register station for sales.
• Unlock all cabinets and cases. Merchandise countertops and displays.
• Restock shop with merchandise.
• Greet and review procedures with volunteer staff:
• Take volunteer attendance
• Review prices, merchandise location and attributes, tax issue, discounts, and selling procedures
• Address all questions and concerns
• Motivate staff to be courteous and professional.
• Obtain and distribute tickets for performance.

Selling Period Duties:

• Control and process all register/credit card functions
• Assist staff with any questions or problems

During performance:

• After each selling period, sales must be reconciled with register
• Restock merchandise as needed

Close Out Duties:

• Instruct volunteers to take down and close up shop.
• Lock and secure all stock areas.
• Reconcile all sales with final reports.
• Complete close out envelope with all sales figures and reports.

Qualifications:
Experience working in a retail store. Preferably apparel or gift shop. Good interpersonal skills and customer service. Strong leadership skills. Should feel comfortable instructing a staff of 5-8 people.

To apply:

Send cover letter and resume (e-mail preferred) to:
Leah Harrison
Boston Ballet 19 Clarendon Street Boston, MA 02116 lharrison@bostonballet.com